A true testament of our commitment to customer satisfaction, Herrick Auto Rebuilders has been a member of the Automotive Customer Relations Bureau (ACRB) since 2006. The ACRB is an independent, third party consumer protection organization that reports accurate satisfaction data on all participating collision repair facilities. On our behalf, ACRB sends out customer surveys, collects the data and reports to us how we did each month.

We have consistently scored above 95%, a figure higher than the national average, in all of our satisfaction performance ratings which are based on the monthly average results of ACRB Repair Satisfaction Surveys. Ratings are based on responses to questions regarding warranty review, repair review, communication, cleanliness, courtesy and workmanship. The surveys also report that 100% of our customers would refer us to their friends and family.

Here’s what our customers are saying about us:

  • “Vehicle was returned to us quicker than expected and repairs were awesome!”
  • “Received excellent work on all my vehicles for the past twenty years.”
  • “The level of communication was above and beyond what I have ever experienced with any other shop.”
  • “These people really care about us. They helped every way they could and then some. Herrick is like a family that cares for you, not just the money.”
  • “They were excellent to deal with. I’m never going anywhere else!”